Delivery and Shipping Policy
Delivery and Shipping Policy for aurapeak.store
Welcome to aurapeak.store! This Delivery and Shipping Policy outlines important information regarding the delivery times, shipping costs, and procedures for our products. As we use dropshipping services from third-party suppliers, please read the policy carefully to understand the shipping process.
1. Shipping Locations
1.1 We Ship Worldwide:
- We are pleased to offer worldwide shipping to most countries. However, there may be certain remote locations or countries with limited shipping availability. If we cannot ship to your location, we will notify you during checkout or contact you via email.
2. Order Processing Time
2.1 Processing Time:
- All orders are processed within 2-5 business days. Processing time includes order verification, quality check, and packaging. You will receive a confirmation email once your order has been shipped.
2.2 Order Delays:
- During high-demand periods such as holidays or special promotions, order processing times may be longer. We will keep you informed of any delays and work to get your order shipped as quickly as possible.
3. Shipping Time and Methods
3.1 Estimated Shipping Times:
- Shipping times vary depending on the destination country and the shipping method selected at checkout. Below are the estimated delivery times:
- United States and Canada: 10-20 business days
- Europe: 15-25 business days
- **Australia and New Zealand: 10-20 business days
- Asia: 10-25 business days
- Rest of the World: 15-30 business days
3.2 Shipping Methods:
- We offer various shipping methods, including Standard Shipping and Expedited Shipping. Shipping methods and their availability may vary based on the destination country and product weight.
4. Shipping Costs
4.1 Shipping Charges:
- Shipping costs are calculated based on the shipping method selected, the weight of the products, and the destination address. You can view the shipping cost at checkout before completing your purchase.
4.2 Free Shipping:
- We offer free standard shipping on orders over a certain amount, as specified on our website. The minimum order amount for free shipping is subject to change and will be displayed at checkout if applicable.
5. Order Tracking
5.1 Tracking Information:
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your order on our website or the carrier's website.
5.2 Tracking Availability:
- Please note that tracking information may not be available immediately after shipping. It may take 1-3 business days for the tracking information to become active.
6. Customs, Duties, and Taxes
6.1 Import Duties and Taxes:
- Orders shipped internationally may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping cost.
6.2 Customs Clearance:
- Customs policies vary widely from country to country. Please contact your local customs office for more information. In rare cases, customs agents may delay the delivery of some packages.
7. Shipping Delays and Issues
7.1 Unforeseen Delays:
- While we strive to deliver your order within the estimated delivery time, unforeseen delays may occur due to customs clearance, weather conditions, or other factors beyond our control. We appreciate your patience in such situations.
7.2 Lost or Stolen Packages:
- If your tracking information shows that your package was delivered but you have not received it, please contact us at mwsrwmdfp@gmail.com. We will work with the carrier to investigate the issue. Please note that we are not responsible for lost or stolen packages if delivery is confirmed.
8. Incorrect Shipping Information
8.1 Customer Responsibility:
- It is the customer's responsibility to provide accurate and complete shipping information. If an order is returned to us due to incorrect or incomplete information, we will contact you for an updated address. Additional shipping charges may apply for re-shipment.
9. Contact Information
If you have any questions or concerns about our Delivery and Shipping Policy, please contact us at:
Email: mwsrwmdfp@gmail.com
Address: Mwsrwm Enterprise, Bengtol, Bongaigaon, Chirang, BTR, Assam, 783394, M: 7002536489