Cancellation and Refund Policy

Cancellation and Refund Policy for aurapeak.store

At aurapeak.store, we are committed to ensuring a positive shopping experience for our customers. Since we use dropshipping services to fulfill orders, there are some specific guidelines regarding cancellations, returns, and refunds that you should be aware of. Please read the policy carefully to understand your rights and options.

1. Order Cancellation

1.1 Cancellation Before Processing:
- Orders can be canceled within 12 hours of placement for a full refund. After 12 hours, the order may already be in the processing stage with our supplier, and cancellation may not be possible.
- To cancel an order, please contact our customer service team at [your contact email] with your order number and request for cancellation.

1.2 Cancellation After Processing:
- Once the order has been processed or shipped by our supplier, cancellation is not possible. However, you may still be eligible for a return and refund under our Return Policy.

 2. Return Policy

2.1 Eligibility for Returns:
- Our return policy lasts for 30 days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2.2 Return Process:
- To initiate a return, please contact us at [your contact email] with your order number and reason for the return. We will provide instructions on how to return the item to our supplier. Please note that you may need to ship the item directly to the supplier's address.
- Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the return reaches our supplier.

3. Refund Policy

3.1 Refund Eligibility:
- Once your return is received and inspected by our supplier, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed, and a credit will automatically be applied to your original payment method within 10-15 business days.

3.2 Partial Refunds:
- Partial refunds may be granted for items that are returned damaged, not in their original condition, or missing parts for reasons not due to our error.

3.3 Late or Missing Refunds:
- If you haven’t received a refund yet, check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [your contact email].

 4. Exchanges

4.1 Exchange Eligibility:
- Due to the nature of dropshipping, exchanges are generally not supported. If you receive a defective or damaged item, we will offer a refund or replacement after reviewing the case. Please contact us at [your contact email] within 7 days of receiving the item.

 5. Non-Returnable Items

5.1 Items That Cannot Be Returned:
- Certain items cannot be returned, including perishable goods, custom products, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

5.2 Final Sale Items:
- Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

6. Damaged or Defective Items

6.1 Reporting Damaged Items:
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order at [your contact email]. Provide details of the damage and include photos if possible.

6.2 Resolution for Damaged Items:
- We will review the case and provide instructions on returning or replacing the damaged or defective item. A full refund or replacement will be offered based on the specific case.

7. Shipping Delays and Issues

7.1 Dropshipping Considerations:
- Please note that, due to dropshipping from third-party suppliers, shipping times may vary and could be longer than usual. While we strive to provide accurate delivery estimates, delays may occur due to customs, logistics, or other factors beyond our control.

 8. Contact Information

If you have any questions about our Cancellation and Refund Policy, please contact us at:

Email: mwsrwmdfp@gmail.com
Address: Mwsrwm Enterprise, Bengtol, Bongaigaon, Chirang, BTR, Assam, 783394, M: 7002536489